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Delivery Information

Domestic Shipping

International Shipping

Domestic Shipping

We aim to dispatch your gifts within 1 working day of your order being placed.  Your goodies are then delivered via the service you have chosen.

We'll send your goodies to the delivery address you provided. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Delivery will be made as soon as possible and usually within 7 days of receipt of your order.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

The majority of our products are despatched Royal Mail.  If you have not received your items, please check with your neighbours or local sorting office even if you have not received notification from your postman that they are holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee of a minimum of £2.99 up to 50% of the retail price of the reproduced product.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

If a parcel is returned to us due to it being undeliverable we will contact you to arrange redelivery.  Redelivery charges start at £2.99.  Where gifts have been personalised we are unable to offer refunds on orders returned to us.

Next Day Delivery
Next day delivery is available Monday to Friday, except bank holidays for products where stated.  For the majority of next day orders we use Royal Mail 24 Signed for.  This service aims to deliver by the next working day and requires a signature to confirm delivery.  For a guaranteed next working day service we recommend you use Special Delivery by 1pm 
(a) From Monday to Friday, orders must be placed by the specified cut off period to ensure delivery the next day.
(b) Orders placed on a Friday before the specified last order time will be delivered on the following Monday.
(c) Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
(d) Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
(e) Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later; unfortunately we cannot give you a more specific delivery time than this.
(f) A signature may be required on receipt.
(g) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
(h) If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

Next Day Delivery to Northern Ireland, Overseas UK addresses and Northern Scotland will take up to 48 hours.

Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes

International Shipping

We aim to dispatch your gifts within 1 working day of your order being placed.  Your goodies are then delivered via the service you have chosen and prices are calculated on a weight basis.  If your country does not appear please contact us.

We'll send your goodies to the delivery address you provided. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Delivery will be made as soon as possible and Royal Mail International delivery aims are as follows:

Please refer to the Royal Mail World Zones for where your country is classified.

The maximum weight for these services are 2kg, if your order is greater than this please contact us and we will provide you with alternative courier quotes.

The majority of our products are despatched by Royal Mail from the UK and then forwarded to your national postal service.  If you have not received your items, please check with your neighbours or local sorting office even if you have not received notification from your postman that they are holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the trade price of the reproduced product.

We reserve the right to wait up to 21 working days from the date of despatch before taking further action regarding an undelivered item.

If a parcel is returned to us due to it being undeliverable we will contact you to arrange redelivery.  Where gifts have been personalised we are unable to offer refunds on orders returned to us.

Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes
(e) customs delays

Order Cancellations
Orders that have been personalised cannot be cancelled once they have entered the production process.

Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.

Dellfield Solutions Ltd reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.

Returns and exchange.
If you would like to refund or exchange an item we have produced for you, please contact our customer care team quoting the order number, name and address, details of the product and the reason for return or exchange.

We will forward you an RMA number and we recommend you use a tracked/signed for service and obtain a proof of posting.  Once received back, inspected and cleared, we'll dispatch your new item within 1 working day with standard delivery or provide a refund.  In return/exchange cases the customer is liable for the return postage, and we you need to return items back to us within 30 days of receipt.

Dellfield Solutions Ltd reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

Faulty item
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control, for example, a damage occurring during delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us.

If the item received is faulty, please contact our customer care team quoting the order number, name and address, details of the product and damage occurred, and we will arrange for replacement item to be sent out. Refunds cannot be given if the fault is as a result of misuse or if faulty occurs after 30 days of receipt.

I received the wrong item.
If the item received is not what was originally ordered, please contact customer care quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return.

Customer Services
If you have an order query please email us using our contact us form or call us on  0800 0029961 Monday - Friday 9am to 5pm.

Please note telephone calls may be recorded for training and quality purposes.

Letters in writing to:
Slightly Disturbed
Dellfield Solutions Ltd
34 Dellfield Road
Hatfield
Hertfordshire
AL10 8EW