Orders that have been personalised cannot be cancelled once they have entered the production process.
Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.
Dellfield Solutions Ltd reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and exchange.
If you would like to refund or exchange an item we have produced for you, please contact our customer care team within 14 days of receipt quoting the order number, name and address, details of the product and the reason for return or exchange. We regret we cannot accept returns where product(s) has/have been personalised, made to order or customised in any way.
We will forward you an RMA number and we recommend you use a tracked/signed for service and obtain a proof of posting. Once received back, inspected and cleared, we'll dispatch your new item within 1 working day with standard delivery or provide a refund. In return/exchange cases the customer is liable for the return postage, and you will need to return items back to us within 30 days of receipt.
Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.
Dellfield Solutions Ltd reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control, for example, a damage occurring during delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us.
If the item received is faulty, please contact our customer care team quoting the order number, name and address, details of the product and damage occurred, and we will arrange for replacement item to be sent out. Refunds cannot be given if the fault is as a result of misuse or if faulty occurs after 30 days of receipt.
I received the wrong item.
If the item received is not what was originally ordered, please contact customer care quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return.
If you have an order query please email us using our contact us form or call us on 0800 0029961 Monday - Friday 9am to 5pm.
Please note telephone calls may be recorded for training and quality purposes.
Letters in writing to:
Dellfield Solutions Ltd
34 Dellfield Road