Terms & Conditions
Terms and Conditions
These terms and conditions apply to the use of this website at www.slightlydisturbed.co.uk (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
The www.slightlydisturbed.co.uk website is operated by Dellfield Solutions Ltd, a company located at Berkeley House, Barnet Road, London Colney, Herts AL2 1BG.
Any reference in these terms and conditions to “we” or “us” refers to Dellfield Solutions Ltd. Our contact details are as follows:
Trading address: 34 Dellfield Road, Hatfield, Hertfordshire, AL10 8EW.
General email: firstname.lastname@example.org
Telephone number: 0800 0029961
You will be able to access most areas of this Website without registering your details with us.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Dellfield Solutions Ltd for their use by any other person other than the said holders and such use may constitute an infringement of the holder’s rights.
All designs, text, graphics and their selection and arrangement on the slightlydisturbed.co.uk website are the copyright of Dellfield Solutions Ltd or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials without Dellfield Solutions Ltd's prior written consent is strictly prohibited.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
(f) If the order is to be delivered outside of the United Kingdom.
All prices displayed are inclusive of VAT if applicable. The price of the items does not include the delivery charge. Our prices are reviewed periodically. The standard delivery charge is for mainland UK.
We use our reasonable endeavours to make sure that every product on slightlydisturbed.co.uk is shown accurately and prices are correct. However occasionally there may be small variations in colour typefaces and layouts. Dellfield Solutions Ltd disclaims all representations and warranties that the content or information on this website is accurate, complete and up to date.
We accept payment by most major credit or debit cards. Payment will be debited from your account before despatch of your purchase. Payment will appear as Dellfield Solutions Ltd on your statement.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses.
We take pride in a fast service, therefore any products you order which are personalised will be sent for production immediately once payment has cleared. Please double check your order on screen before confirming your purchase as we will be unable to offer a replacement or a refund where personalisation has been misspelt due to an error made by yourself. Once your order gone into production, you are no longer able to make changes to your order. Please contact us for further information regarding cancelling or changing an order.
We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
Delivery will be made as soon as possible and usually within 7 days of receipt of your order.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
The majority of our products are despatched Royal Mail 48hr. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the trade price of the reproduced product.
We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.
If a parcel is returned to us due to it being undeliverable we will contact you to arrange redelivery. Where gifts have been personalised we are unable to offer refunds on orders returned to us.
Next Day Delivery
Next day delivery is available Monday to Friday, except bank holidays for products where stated.
(a) From Monday to Friday, orders must be placed by the specified cut off period to ensure delivery the next day.
(b) Orders placed on a Friday before the specified last order time will be delivered on the following Monday.
(c) Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
(d) Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
(e) Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later; unfortunately we cannot give you a more specific delivery time than this.
(f) A signature may be required on receipt.
(g) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
(h) If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
Next Day Delivery to Northern Ireland, Overseas UK addresses and Northern Scotland will take up to 48 hours.
Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes
Orders that have been personalised cannot be cancelled once they have entered the production process.
Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.
Dellfield Solutions Ltd reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and exchange.
If you would like to refund or exchange an item we have produced for you, please contact our customer care team quoting the order number, name and address, details of the product and the reason for return or exchange.
We will forward you an RMA number and we recommend you use a tracked/signed for service and obtain a proof of posting. Once received back, inspected and cleared, we'll dispatch your new item within 1 working day with standard delivery or provide a refund. In return/exchange cases the customer is liable for the return postage, and we you need to return items back to us within 30 days of receipt.
Dellfield Solutions Ltd reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control, for example, a damage occurring during delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us.
If the item received is faulty, please contact our customer care team quoting the order number, name and address, details of the product and damage occurred, and we will arrange for replacement item to be sent out. Refunds cannot be given if the fault is as a result of misuse or if faulty occurs after 30 days of receipt.
I received the wrong item.
If the item received is not what was originally ordered, please contact customer care quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return.
The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
Security and Privacy
We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, changes to the law regarding use of ‘cookies’, information on ordering with us and assurances about credit and debit details.
Dellfield Solutions Ltd is dedicated to protecting your data and to ensure we comply with the Data Protection Act 1998.
When you buy goods from us we record your details to ensure that we can:
- Be certain that any orders you have placed can be processed to completion
- Contact you in emergencies, such as an urgent product recall
- Deal with any financial queries
This data will not be used to send marketing offers or shared with any other third party other than those identified in our terms and conditions.
Upon ordering with us you are agreeing to disclose personal information to us.
When you go through the ordering process you will be asked to provide such information as your name, address, telephone number and email address. This information allows us to process and fulfill your order and to advise you of the status of said order.
Slightly Disturbed will not sell or disclose any personal data to any third party unless required to do so by law.
If you agree to receive our newsletters we will use your email address to contact you, sending regular email newsletters informing you of new products, special offers and any featured information.
When a phone number is requested and provided, we may use this to contact you to ensure that you are happy with the service you received or we may pass this phone number on to the delivery company that is selected for your order upon purchase.
A ‘cookie’ is a file in your web browser that enables us to recognise your computer when you visit the site, providing you with the best possible experience whilst visiting your site.
This tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being clicked on and which go on to be bought, and to make certain parts of the site function properly.
We use ‘cookies’ to allow us to fill in our login fields with your email address, once you have registered with us. This is to enable customers to login to the website more quickly and easily when you make future visits to www.slightlydisturbed.co.uk
If you use another computer that is not your own personal computer (e.g. in an internet café or a friends computer) then it is possible that your e-mail address in the login field will show up to a subsequent user of the website. Therefore we suggest and advise that customers clear ‘cookies’ stored in the web browser when using another machine. The option for this is normally located in the browsers Tools menu/option.
If you have ‘disabled’ the cookies in your browser you may experience some technical difficulties and we cannot guarantee your experience navigating the site or the performance of the site itself.
For independent information about cookies, including amending your settings, please visit www.allaboutcookies.org
Products Containing Batteries
Some of our products, including our clock range, come supplied with batteries. Here at Slightly Disturbed we are committed to help the environment where possible. It is important to dispose of used batteries in a safe way through the proper channels.
Due to the chemical makeup of batteries, they should not be disposed of with normal household waste but rather through a recognised battery collection point. To find your nearest collection points please visit; http://www.batteryback.org/battery-collection.html . For further information regarding the disposal and the recycling of batteries you can visit; http://www.batteryback.org/links.html .
If you have an order query please email us using our contact us form or call us on 0800 0029961 Monday - Friday 9am to 5pm.
Please note telephone calls may be recorded for training and quality purposes.
Letters in writing to:
Dellfield Solutions Ltd
34 Dellfield Road