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Tel: 0800 0029961

Order by 2pm for same day dispatch

Free standard delivery on all UK orders

Delivery

Coronavirus Update

We use Royal Mail for the majority of our orders, their latest service updates can be viewed here: Coronavirus update, changes to services and international bulletins.

Changes to Special Delivery Guaranteed

Due to increased absence levels, Royal Mail have reviewed their timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes:

  • Guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00 pm the next working day*.
  • Guaranteed delivery for Special Delivery Guaranteed by 1.00pm the next working day will change to by 4.00 pm the next working day*.

*existing postcode exceptions apply


Christmas 2021 Last Order Dates

Due to the busy Christmas period your gifts may take 1-2 working day of your order being placed to be crafted and processed. Your goodies are then dispatched via the service you have chosen. Please ensure you place your order by the last order dates listed below to ensure every chance of receiving your gifts before Christmas.

Domestic Orders

Last Order DateService
Friday 17th DecRM48 (Free Delivery)
Orders must be placed before 1pm on Friday 17 Dec
Monday 20th Dec

RM24 Signed For

 

Orders must be placed before 1pm on Monday 20 Dec

Thursday 23rd Dec

Guaranteed Delivery by 1pm next working day
Orders must to be placed by 1pm on Thursday 23 Dec for same day dispatch for delivery on Friday 24th

International Orders

Last Order DateCountry
Monday 6th DecAustralia, New Zealand
Orders must be placed before 1pm on Monday 6 Dec
Monday 13th Dec
Canada and USA
Orders must be placed before 1pm on Monday 13 Dec

 

 

 


International Orders

European Deliveries
Unfortunately due to the UK’s recent departure from the Single Market and Customs Union we have ceased our European deliveries.  The increased burden to ourselves and courier companies with the new, more complex processes, and additional customs data and collection of import taxes has seen extra pressures applied to the service.


UK Delivery

International Delivery


UK Delivery

We aim to dispatch your gifts within 1 working day of your order being placed.  Your goodies are then delivered via the service you have chosen.

ServicePrice Time of deliveryDescription
Free Delivery
Standard DeliveryFREE3-5 working days

Not Tracked
Monday – Saturday

Upgrade Delivery to Express

 

Orders must be received before 1pm for same day dispatch

Express Delivery£2.99-£3.491-3 working days
Signed For service
Not Tracked
Mainland UK Only
Monday – Friday
Orders over 2kg
Courier Service
£6.991-3 working days
Signature Required
Mainland UK Only
Monday – Friday
Special Delivery by 4 pm next working dayfrom £7.99Guaranteed Delivery by 4 pm next working day
Signature Required
Tracked
Mainland UK Only
Monday – Friday

We’ll send your goodies to the delivery address you provided. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Delivery will be made as soon as possible and usually within 7 days of receipt of your order.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

The majority of our products are despatched Royal Mail.  If you have not received your items, please check with your neighbours or local sorting office even if you have not received notification from your postman that they are holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee of a minimum of £2.99 up to 50% of the retail price of the reproduced product.

We’re aware that sometimes your items may go missing, which we have no control over. Mail companies wait 15 business days to declare a package lost, we will of course send you a replacement or refund if you haven’t received it after 15 business days for the UK and 28 business days for the EU and Rest of World.

If a parcel is returned to us due to it being undeliverable we will contact you to arrange redelivery.  Redelivery charges start at £2.99.  Where gifts have been personalised we are unable to offer refunds on orders returned to us.

Next Day Delivery
Next day delivery is available Monday to Friday, except bank holidays for products where stated.  For the majority of next day orders we use Royal Mail 24 Signed for.  This service aims to deliver by the next working day and requires a signature to confirm delivery.  For a guaranteed next working day service we recommend you use Special Delivery by 1pm.
(a) From Monday to Friday, orders must be placed by the specified cut off period to ensure delivery the next day.
(b) Orders placed on a Friday before the specified last order time will aim to be delivered on the following Monday.
(c) Orders placed on a Saturday/Sunday will aim to be delivered on the following Tuesday.
(d) Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
(e) Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later; unfortunately we cannot give you a more specific delivery time than this.
(f) A signature may be required on receipt.
(g) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
(h) If the parcel can’t be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

Next Day Delivery to Northern Ireland, Overseas UK addresses and Northern Scotland will take up to 48 hours.

Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes

 


International Delivery

We aim to dispatch your gifts within 1 working day of your order being placed.  Your goodies are then delivered via the service you have chosen and prices are calculated on a weight basis.  If your country does not appear please contact us.

ServiceEuropeWorld Zone 1World Zone 2World Zone 3 (USA)
International Standard
up to 0.5kg£11.99£13.99£15.99
up to 1.0kg£16.99£19.99£21.99
up to 1.5kg£21.99£25.99£28.99
up to 2.0kg£22.99£27.99£29.99
Tracked International Standard
 

up to 0.5kg

£16.99£18.99£20.99
 

up to 1.0kg

£20.99£23.99£25.99
 

up to 1.5kg

£24.99£28.99£31.99
up yo 2.0kg£25.99£29.99£32.99

We’ll send your goodies to the delivery address you provided. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

You may be liable for any custom charges or import duties as these are paid by the customer. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we suggest you contact your local customs office for further information. Note we cannot mark the package as a gift or change the item price on the customs label.

Delivery will be made as soon as possible and Royal Mail International delivery aims are as follows:

Europe5-7 working days
World Zone 17-10 working days
World Zone 27-10 working days
World Zone 37-10 working days

Please refer to the Royal Mail World Zones for where your country is classified.

The maximum weight for these services are 2kg, if your order is greater than this please contact us and we will provide you with alternative courier quotes.

The majority of our products are despatched by Royal Mail from the UK and then forwarded to your national postal service.  If you have not received your items, please check with your neighbours or local sorting office even if you have not received notification from your postman that they are holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the trade price of the reproduced product.

We reserve the right to wait up to 28 working days from the date of despatch before taking further action regarding an undelivered item.

If a parcel is returned to us due to it being undeliverable we will contact you to arrange redelivery.  Where gifts have been personalised we are unable to offer refunds on orders returned to us.

 

Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes
(e) customs delays

Free Standard UK Delivery

On all orders. Express and international options available

Get In Touch

Call us free on 0800 0029961

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